1 September 2015
Long before he became dunnhumby’s Retail Director, Dave Clements was part of the original Clubcard team at Tesco. Since the mid-nineties he’s been pioneering how retailers use data to better understand customers and build long-term loyalty. That’s given him ample opportunity to observe the trends shaping today’s retail environment.
In this session of the Customer Science Podcast, Dave scans the horizon to predict what the future of retail holds in store, covering themes from transparency, social media, and the sharing economy to accelerating globalization and the rise of health & wellness.