Nos collaborateurs

Olivier est le responsable idéal pour diriger les activités de dunnhumby en France. Précédemment, il a occupé des postes à responsabilités au sein du Groupe Casino, principal client de la société, et cette expérience acquise lui permet de mettre en place une opération d’envergure en France.  

Au cours de ses dernières années chez Casino, il est, pendant un certain temps, responsable des services marketing et fidélisation, chargé des programmes fidélité et des différents services consommateurs du supermarché. S’ensuivent cinq années en tant que Directeur du Marketing, marquées par le suivi de deux projets d’envergure relatifs à la fidélité et aux marques de détaillants.

Du fait de son expérience dans le domaine des relations directes avec la clientèle, il prit en charge la responsabilité du pilote dunnhumby au sein de Casino de novembre 2005 à juin 2006. Fort de son succès, il lui est confié l'accord d'entreprise commune entre les deux groupes en octobre 2006.

Peu après, en quête d'un nouveau défi à relever, Olivier décide de quitter Casino et de rejoindre la société naissante qu’est dunnhumby France en mars 2007 en tant que Directeur Général. Passionné par les clients, l’opportunité de rejoindre une entreprise internationale à croissance rapide le séduit. A ce jour, son ambition est de constituer une équipe en France tant pour la division Commerce de détail que pour l’unité CPG (Produits de consommation packagés) récemment créée.

Outside the founders, Simon is the longest-serving person at dunnhumby, having joined the company in 1991 to look after its client-facing operations.

Having graduated with a degree in Human Geography, Simon spent seven years with the market analysis company CACI, working on the analysis of patterns of retailing. It was his interest in using customer insight and transforming it into business strategies that initially attracted him to dunnhumby.

Managing the Tesco relationship for the seven years up to 2001 as client services director gave Simon a broad range of responsibilities as this key client represented the bulk of the company’s activities during much of this time.

Having also handled various short-term projects outside the UK, Simon took up the challenge of leading dunnhumby’s expansion to the United States through a partnership with major grocery retailer Kroger. In his six years at the helm of dunnhumbyUSA, Simon saw the company grow from a team of just four to the several hundred we have today, reflecting the success of its work for Kroger and other clients. The quality and importance of Simon’s leadership was honoured in 2009 by Ernst & Young, who named him Entrepreneur of the Year.

Still galvanised by the challenge of gaining ever-more actionable insight from our clients’ data, Simon returned to London in 2009 to take up his new position as Head of the UK & Ireland.

Stuart joined dunnhumbyUSA as its Chief Operating Officer in 2009, bringing with him over 15 years of marketing, academic and technical experience across a variety of industries. The thread running through Stuart’s career, from his position as Executive Vice President and Chief Marketing Officer for Michael’s Stores to running Marketing Strategies for Safeway, has been his passion for doing what is right for the customer and rewarding the behaviour you seek.

That passion attracted him to dunnhumby, a company that he has followed for years. dunnhumby is the one company he believes to truly help its clients practice a philosophy that puts the customer first. Stuart is driven by the opportunities that come with unlocking the potential of our clients’ data assets. With his broad range of retail experience, Stuart is ideally suited to ensuring that dunnhumbyUSA continues to help its clients deliver a better customer experience and therefore improve their own business performance.

Striving for ever-increasing levels of insight, Stuart is greatly looking forward to working with our clients to realize the full potential of listening of what customers are telling us.

Michael brings a wealth of experience to his current role leading our growing team in India. He had completed a Ph.D. in Social Psychology and five years of experience in marketing research when he became the first person to join dunnhumbyUSA following the launch of our partnership with Kroger in 2003.

As Director of Analysis for dunnhumbyUSA, Michael was instrumental in making sure that our solutions were responsive our clients’ business objectives. He also helped hire and grow our team in the United States and supported the expansion of client base beyond Kroger.

Michael has a deep passion for delivering solutions that put the customer first solutions. A firm believer in the use of customer insights to drive business decisions, Michael enjoys building the strong and constructive client relationships that ensure the successful implementation of our solutions. As well as the variety of work he gets at dunnhumby, Michael comments that it is the calibre of people he gets to work with, from both within dunnhumby and from our clients, that makes him look forward to coming to work in the morning.

Michael is excited to take on the task of building on the excellent early work of our team in India in supporting the work of dunnhumby all over the world.

La curiosité naturelle d’Andy est un atout qui l’avantage bien chez dunnhumby. Le désir de trouver des réponses aide la société à trouver des solutions à des questions posées par beaucoup de clients dans le monde entier.

Cette caractéristique lui a permis de prendre une série de rôles divers et motivants chez dunnhumby qu’il a rejoint après avoir été diplômé en 1995. Il a travaillé pour le compte de Tesco et sur le lancement des solutions dunnhumby au Royaume-Uni et aux Etats-Unis en tant que Responsable Solutions Client.

En juillet 2008, la capacité d'Andy à comprendre les complexités des besoins des clients a de nouveau été démontrée. Il s’occupe maintenant de développer le bureau nouvellement ouvert près de Venise, en Italie, joint-venture entre dunnhumby et Gruppo Pam, qui gère les supermarchés PAM et les chaînes d'hypermarchés Panorama.

dunnhumby a deux objectifs en Italie :

1. premièrement, utiliser la compréhension client pour aider Gruppo Pam à devenir une organisation « consommateur d’abord », en construisant des programmes de fidélité à long terme et en augmentant les ventes,
2. deuxièmement, aider les fabricants et Gruppo Pam à gagner ensemble à travers une approche plus collaborative autour du consommateur.

Comme dunnhumby grandit, Andy pense qu’il continuera à y avoir beaucoup d'opportunités pour des personnes curieuses désirant réussir.