roles at dunnhumby

The goal of our analysis is to provide customer insights that lead to business actions and results. Our Analysts are client-facing and share in the delivery of their work to the client. They provide support to internal and external clients in the design and execution of customer analysis projects. Our insights simultaneously drive better execution in many areas such as pricing, promotions, assortment, innovation, local marketing, formats, service and loyalty – all through a consistent view of the customer.

• Responding to client enquiries by supporting client facing teams
• Managing and prioritising activities against clients' business strategy to meet agreed deadlines
• Identifying essential data, collate and prepare information ready for analysis
• Undertaking analysis using templates, procedures and statistical software to create meaningful and actionable analysis of transaction, contextual and market research data
• Working to QA standards following business processes

data solutions - By pursuing a career in data solutions, you will help us to build, maintain, troubleshoot and enhance cutting edge databases for our clients. We rapidly develop databases using cutting edge technology, solving problems presented by large, complex and disparate data from retailers across the globe.

• Building data solutions from scratch for our clients by restructuring and reorganizing data into standard and consistent design format across markets, which can then be used for analysis
• Managing and improving existing data solutions while continually upgrading to latest features and incorporating clients’ data requirements
• Working closely with analysis and other development teams to make sure that accurate and relevant data is created and delivered; and to evolve dunnhumby data design as per latest client needs
• Driving standardisation across client data solutions - reuse technology features and modules rather than reinvent

software solutions - A career in software solutions allows you to bring our data to life to support customer-centric business decisions. You will help us to develop, deploy and maintain leading software products for our clients. We develop proprietary software products that are used by retailers and manufacturers thousands of times a day around the globe.

• Implement best practices for the use of shopper insight through a suite of software products – providing expertise and tools in areas such as shopper understanding, category management, price and promotions, loyalty programmes and media.
• Develop new software applications in leading software packages and techniques.
• Configure, implement and provide ongoing support for all of our software solutions for each of our clients.

Our client leads help make our clients’ every decision a little better and faster as they truly put the customer first. Working with our analysts, client leads ensure our clients put customer understanding at the heart of the way they work.

A client services team ensures that our software solutions are effective in each market and continue to deliver maximum value

• Using dunnhumby systems and ways of working to develop a client-centric journey
• Championing customer first deliverables such as insight, media and solutions
• Building clients’ understanding of customer behaviours to support client delivery effectively
• Understanding and delivering to client strategies

campaign executive - Our communications and media business will help you to develop the skills and expertise to process data targeting for dunnhumby campaigns. Working along side account managers and planners a campaign executive collaborates with these teams to help understand the data against client deliverables.

• Providing advice and guidance on opportunities, risks and input into targeting for campaigns
• Maintaining quality, accuracy, efficiencies and integrity of campaign delivery
• Understanding data structures and investigating issues/anomalies
• Delivering campaigns to client deadlines

account executive - account executives play a key role in the support of our communications and media teams ensuring the management and delivery of client communications. Individuals in this role will work closely with data solutions, customer insights and creative teams to deliver value for our clients.

• Liaising with client teams to agree and finalise on communication briefs
• Day-to-day campaign management including project management and reporting
• Acting as a single point of contact for internal and external client teams
• Resolving client queries on billing, invoicing and delivery effectively
• Working closely with clients to ensure a strong, collaborative relationships with teams