7 April 2017
In a world where grocery retailers are battling with increasingly reduced margins, understanding what influences customer perception of your pricing can give you a real competitive advantage. Read more.Download
17 March 2017
17 November 2016
Did you know that top-ranked customer centric retailers outperform their competitors in terms of sales and market share? Our CCI (Customer Centricity Index) Study demonstrates a direct link between customer centricity and financial performance. Read more.