16 ways to place the Customer at the heart of your strategy

16 things stores can do now to put Customers first

16 ways to place the Customer at the heart of your strategy

1 January 2019

Aligning business strategy to a Customer-First approach might seem like a daunting task, requiring significant investment. Most retailers are acutely aware of the financial benefits (positive sales growth and increased market share) of becoming more Customer-centric, yet many still struggle to make the commitment. Positioning the Customer as 'top of mind' with your employees and in your stores is a great starting point and our ebook highlights 16 simple Customer-focused initiatives that can start you on the road to Customer-First.

 

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Global Head of Grocery

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