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Reports

LOYALTY Rx - Solving healthcare’s consumer loyalty crisis with data


13 May 2016

There’s a serious loyalty problem in healthcare today. Read more.

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Reports

STUDIE: WAS SIND DIE EFFEKTIVSTEN MITTEL ZUR KUNDENBINDUNG?


27 April 2016

Was sind die effektivsten Mittel zur langfristigen Förderung der Kundenbindung? Der Customer Centricity Index® (CCI) von dunnhumby misst die Wahrnehmung von Kunden in Bezug auf die Frage, wie gut Unternehmen im Lebensmitteleinzelhandel ihre besonderen Wünsche und Bedürfnisse erfüllen. Read more.

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The Social Economy - How connectedness has changed human behaviour


25 April 2016

How we shop and who we shop with has fundamentally changed in recent times, driven in part by increased human-connectedness. Read more.

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Customer Centricity in the UK


17 March 2016

What are the most effective levers for building customer loyalty?   The dunnhumby Customer Centricity Index (CCI) measures customers’ perceptions of how well retailers meet their needs and wants. Read more.

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