Our People

Mark is one of dunnhumby’s longest serving employees, having joined in 1996 as an analyst on the Tesco UK partnership. He has had many roles within dunnhumby including 5 years in the US where he helped build our business with Kroger. This experience also enabled him to play a pivotal role in our international expansion. During his time at dunnhumby, he has worked in both Commercial and Solutions roles, providing him an excellent understanding of our business.

Mark has always been a strong advocate of the customer and believes that understanding and meeting their needs is pivotal to the success of a retailer. He is looking forward to using the huge increase in information being generated from social media and digital channels to help understand customer better than ever. Building on his broad international experience, Mark is accountable for dunnhumby’s work in all the Tesco markets in which we work.

Stuart joined dunnhumbyUSA as its Chief Operating Officer in 2009, bringing with him over 15 years of marketing, academic and technical experience across a variety of industries. The thread running through Stuart’s career, from his position as Executive Vice President and Chief Marketing Officer for Michael’s Stores to running Marketing Strategies for Safeway, has been his passion for doing what is right for the customer and rewarding the behaviour you seek.

That passion attracted him to dunnhumby, a company that he has followed for years. dunnhumby is the one company he believes to truly help its clients practice a philosophy that puts the customer first. Stuart is driven by the opportunities that come with unlocking the potential of our clients’ data assets. With his broad range of retail experience, Stuart is ideally suited to ensuring that dunnhumbyUSA continues to help its clients deliver a better customer experience and therefore improve their own business performance.

Striving for ever-increasing levels of insight, Stuart is greatly looking forward to working with our clients to realize the full potential of listening of what customers are telling us.

Stuart joined dunnhumby in 1999 as part of our graduate recruitment programme. He has held various roles in dunnhumby’s global business before taking his current position as General Manager of dunnhumby Brazil and Colombia early in 2010.  

Stuart’s career has reflected dunnhumby’s international growth into more than twenty markets as he has applied our customer first principle across Europe, Asia, North and South America.  He has been inspired by how dunnhumby consistently helps its partners make better and more informed decisions in dramatically diverse countries, markets and cultures.

Stuart was initially attracted to dunnhumby by its unique culture and belief in the importance of its people.  He passionately believes that dunnhumby has stayed true to its core values throughout his time at the company and that this consistency has played a major role in dunnhumby’s success.

In addition to building dunnhumby’s business in South America, Stuart is excited by the future potential of discovering new cultures for a truly connected view of the global customer.

Dave founded BzzAgent in 2001 to market with customers rather than at them. Recognising that we all share opinions about products and services with the people around us, Dave believed that one could use the power of word of mouth to build measurable value for brands. BzzAgent’s vision has been to create a new model for marketing that harnessed the power of putting customers first, in which customers become a channel in their own right. That’s why BzzAgent delivers amazing brand experiences that are worth talking about : face-to-face and across social media.

Before founding BzzAgent, Dave worked in the financial marketing industry, as well as founding two promotions agencies. Dave is also a co-founder of the Word of Mouth Marketing Assocation and sits on the boards of the Wharton Future of Advertising Project, Massachusetts Innovation & Technology Exchange and many others.

Dave is excited about the potential of developing the power of a customer first philosophy, with a special interest in how digital and social channels can create an ever better experience for customers.

Yael brings significant expertise in enterprise software and data analytics to KSS Retail, putting him in the perfect position to drive new and creative solutions for the company. Joining KSS Retail in early 2011, he previously led dunnhumbyUSA’s engagements within non-grocery retail and other industries. As Chief Executive Officer of KSS Retail, Yael works with executives and clients from both dunnhumby and KSS Retail to ensure the quality and value of the services they jointly deliver. He also serves on the Board of Directors for KSS Retail.

Before joining dunnhumby, Yael served as Vice President of Operations, West Region of MicroStrategy, a global leader in business intelligence technology. While there he managed one of the largest and fastest growing parts of the business, including relationships and engagements with Fortune 500 companies such as Safeway, The Gap, Nordstrom, Intel, Disney, Universal Studios, American Express and Visa among others. He has also worked as an executive business consultant specialising in market expansion, product launches and growth strategies for global companies including Schneider Electric and Gregori International.

Originally from France, Cosset graduated Valedictorian with a Masters from Ecole Superieure de Commerce in Chambery, France.

Since joining dunnhumby in 1999 Nicola has held a number of roles, reflecting the global growth of our business. On joining dunnhumby, Nicola spent five years working with Tesco in the UK, putting the customer at the centre of their strategy and business decisions. As dunnhumby focused on expansion into new markets, Nicola played a key role defining how we start partnerships with new retail partners, including establishing the Joint Venture with Casino in France in 2006.

As the rapid global expansion of the business continued, Nicola spent three years in India creating and developing our Global Services Hub, providing the spectrum of dunnhumby solutions to our clients worldwide.

Nicola continues to be excited by the opportunity to work with retailers and manufacturers to grow their business through focusing on the needs of customers. This is combined with a passion for our people and culture which are key to our continued success. Nicola currently leads our Joint Venture with Groupe Casino and is based in Paris.

As Chief Operating Officer of dunnhumby in Canada, Marc Fischli is responsible for leading our partnership with Metro inc, the major Canadian grocery retailer that operates Metro supermarkets, as well as the Food Basics and Super C discounter banners. As in all our markets, dunnhumby is also actively pursuing opportunities in Canada to help manufacturers and Metro to win together through a more collaborative approach around the customer.

Marc has a wealth of experience in engaging major companies with the concept of putting the customer first. Before joining dunnhumby, Marc led the creation and launch of Tesco’s Operating Model into China, Japan, Turkey and the USA. He has also been the General Manager for two of Diageo’s country business units (France and Poland), and has directed strategy development and execution in Asia and Europe for Diageo’s Global Strategy Team.

With such experience, Marc was well placed to work with some of the world’s biggest brands as Head of dunnhumby’s Global Client Development. Alongside that position, he also managed our Best Practice Sharing initiative, which means that he brings a deep understanding of how to put the customer at the heart of a business to his work as the head of dunnhumby in Canada.

Andrew joined dunnhumby as our Global Head of Security in 2006. Initially excited by dunnhumby’s entrepreneurial spirit, he was impressed by how we transformed our understanding of the customer into tangible and relevant value.

Andrew has a diverse background that has provided him with a wide-range of skills enabling him to make informed decisions based on his experience. He started out his career as an accountant but has also been a Captain in the U.S. Marine Corps and has held senior consulting roles with Booz Allen and Accenture.

Andrew also provides strategic support to the Executive Team and is looking forward to driving dunnhumby’s strategy for growth while ensuring we continue to effectively manage risk.

Outside the founders, Simon is the longest-serving person at dunnhumby, having joined the company in 1991 to look after its client-facing operations.

Having graduated with a degree in Human Geography, Simon spent seven years with the market analysis company CACI, working on the analysis of patterns of retailing. It was his interest in using customer insight and transforming it into business strategies that initially attracted him to dunnhumby.

Managing the Tesco relationship for the seven years up to 2001 as client services director gave Simon a broad range of responsibilities as this key client represented the bulk of the company’s activities during much of this time.

Having also handled various short-term projects outside the UK, Simon took up the challenge of leading dunnhumby’s expansion to the United States through a partnership with major grocery retailer Kroger. In his six years at the helm of dunnhumbyUSA, Simon saw the company grow from a team of just four to the several hundred we have today, reflecting the success of its work for Kroger and other clients. The quality and importance of Simon’s leadership was honoured in 2009 by Ernst & Young, who named him Entrepreneur of the Year.

Simon returned to London in 2009 to take responsibility of our UK & Ireland business. Still galvanised by the challenge of gaining ever-more actionable insight from our clients’ data, Simon became dunnhumby’s new chief executive officer in March 2011.

Paul was one of the first Americans to join the company in 2003 to help set up dunnhumbyUSA. Having worked with both our retailer and manufacturer clients across our full range of solutions. Paul has a deep understanding of how our clients operate and deliver value for their customers.

Prior to joining dunnhumby, Paul had worked at LexisNexis as a Senior Director in their marketing organisation, managing their customer insight and direct marketing unit. He was also head of Analytics for Information Resources (IRI) in their Chicago, London and Cincinnati offices.

This experience is allied to his passion for turning data into actionable insight - solving problems with mathematics, algorithms and arraying data visually. Paul’s definition of success is helping a client leverage insight to create new opportunities.

Sarah has held the position of dunnhumby’s Global General Counsel and Company Secretary since August 2010, having joined dunnhumby in 2008 as Legal Counsel for UK&I. During her time as Legal Counsel Sarah also enjoyed getting to know dunnhumby’s international businesses through playing a pivotal role in the negotiations of the Monoprix and Metro Canada engagements.

Sarah now leads a team of six lawyers and is responsible for all legal and compliance matters across dunnhumby globally. Sarah is a member of the dunnhumby Global Executive Team.

Francesca joined dunnhumby four years ago as Global HR Director, bringing with her a wealth of experience gained at market leaders such as Saatchi & Saatchi, Wunderman, Regus and Hilton Hotels. Inspired by the dunnhumby philosophy and the scale of our ambition, Francesca’s key goal is to ensure that dunnhumby has the people and structure to deliver the same quality of result as we expand across the world.

She takes the dunnhumby ‘customer first’ philosophy and applies it internally to provide employees with the training, support and career development they need to deliver brilliant work and make the most of their potential. Francesca believes that this is best achieved in an environment of honesty, respect and fairness and continues to champion the dunnhumby culture as a vital part of our current and future success.

Andrew is responsible for dunnhumby’s global Finance team and supporting sustainable and profitable growth for the organisation.

Prior to joining dunnhumby in 2008, Andrew worked at Marks and Spencer where he headed up Finance for their Food business. He also has experience in Pharmaceuticals and FMCG businesses.

Andrew has always taken a broad business perspective, rather than a pure financial approach. He was attracted to dunnhumby as he believed in customer insight and understanding driving action. This is at odds with many organizations that talk about putting the customer first but too often focus on internal factors or lack sufficient knowledge on their customers to take the right decisions.

Andrew is a Chartered Accountant (ACA), having qualified with PricewaterhouseCoopers in 1994.

Andrew is focused on both providing solid financial discipline and helping drive dunnhumby’s global growth by delivering for our clients.

James joined dunnhumby as a graduate in 1999. In his twelve years at dunnumby James has led different parts of the dunnhumby business in the UK and internationally, working with retailers and with suppliers, as well as spending time heading up the development of new solution areas in the UK. His variety of experiences during his career at dunnhumby has made him the rounded leader he is today with an expert knowledge of our business and how we add value for all our clients.

He was one of the founder members of our supplier business in the UK, seeing it grow from four clients in 2001 to 50 clients in 2005. Moving to France to head up our engagement with Casino, he led the creation of dunnhumby’s third joint venture with Groupe Casino in 2006.

James believes passionately in an unrelenting focus on the customer and our clients, and that success is best gained through a deep understanding of both. He believes it is only when we achieve this level of understanding, from the insights we see in data, that we know what our clients need to do differently for customers and how they can get it done.

James is now applying this principle as COO of dunnhumby Italia, our joint venture with Gruppo PAM.

Mick began working with dunnhumby five years ago with a track record as a globally experienced senior executive across Europe, Asia Pacific, Japan, China, Australasia and the USA. Until mid 2001, Mick was Company Group Chairman of Johnson & Johnson’s Consumer business in Asia-Pacific. Prior to this, Mick spent 22 years at Procter & Gamble, latterly as Regional Vice President based in Hong Kong and then in Japan. In all, he spent almost 20 years as General Manager / VP, with 11 years as a Regional CEO of Asian business.

In his time with dunnhumby, Mick has brought his leadership experience to bear across the business, having been responsible for our global expansion since 2006, the UK business in 2009 as well as helping to develop our growth strategy and organisational structure. In all of his work, Mick’s passion for transformational change has been evident.

This can also be seen in what he does outside work, being the founder of the leadership development resource LeaderValues and is, amongst other positions, a member of the Board of Trustees of Save the Children (USA) and a Visiting Professor of the Business School at the University of Leeds.

In his current position as dunnhumby’s Head of International Markets and Business Development, Mick is ideally placed to lead dunnhumby’s growth both geographically and by sector.

Michael brings a wealth of experience to his current role leading our growing team in India. He had completed a Ph.D. in Social Psychology and five years of experience in marketing research when he became the first person to join dunnhumbyUSA following the launch of our partnership with Kroger in 2003.

As Director of Analysis for dunnhumbyUSA, Michael was instrumental in making sure that our solutions were responsive our clients’ business objectives. He also helped hire and grow our team in the United States and supported the expansion of client base beyond Kroger.

Michael has a deep passion for delivering solutions that put the customer first solutions. A firm believer in the use of customer insights to drive business decisions, Michael enjoys building the strong and constructive client relationships that ensure the successful implementation of our solutions. As well as the variety of work he gets at dunnhumby, Michael comments that it is the calibre of people he gets to work with, from both within dunnhumby and from our clients, that makes him look forward to coming to work in the morning.

Michael is excited to take on the task of building on the excellent early work of our team in India in supporting the work of dunnhumby all over the world.