courses and calendar
![]()
very useful and insightful
gave me more confidence
a second-to-none introduction to Tesco
genuine insight not available elsewhere
it’s revealing to actually think from the customers perspective
enhanced my knowledge and made me think differently
the interactive style made the sessions easy to understand
very well structured and organised
constructive and well-informed training
![]()
This one-day workshop provides you with a unique insight into how you can work smarter and more effectively with Tesco to generate even better results. Through interaction, discussion and high levels of participation, you will learn about Tesco’s core purpose, values and strategy.
You will discover how the customer is central to everything Tesco does and how this is translated across the organisation through The Steering Wheel. You will also have the chance to experience what it is like to be part of a Tesco category team dealing with suppliers and, in doing so, gain an understanding of the roles and objectives for key category personnel.
By the end of this workshop you will be able to:
This workshop has been designed for personnel at all levels who interact with Tesco and who need to understand day-to-day working best practices, as well as dealing with Tesco requirements. It is particularly beneficial for staff who are new to the Tesco account.
This is a one day workshop (9:30 – 17:00).
Open workshops will be held in our conference and training facilities at Turnford Place. Each workshop is limited to 12 delegates from non-competing organisations.
Closed workshops can be held at your offices or a venue close to you and are limited up to 12 delegates.
For bookings please email customer education
You will need to complete a registration form in full and return this to Customer Education to secure your place.
This one day workshop is an interactive, practical introduction to using key Ranging principles and recognising how the customer is placed at the heart of the decision making process.
Maximising your range for Tesco customers will help you develop a working knowledge of how Tesco range; a step by step introduction to the process involved and how suppliers can work with Tesco to achieve the best possible range for the Tesco customer.
By the end of this workshop you will be able to:
This workshop has been designed for personnel who wish to gain an overall understanding of how Tesco range. It is particularly beneficial to those who are new to working with Tesco or Ranging.
This is a one day workshop (9:30 – 17:00). Please see below for 2010 dates:
Open workshops will be held in our conference and training facilities at Turnford Place. Each workshop is limited to 12 delegates from non-competing organisations.
Closed workshops can be held at your offices or a venue close to you and are limited up to 12 delegates.
For bookings please email customer education
You will need to complete a registration form in full and return this to Customer Education to secure your place.
This half-day workshop will help you understand which dunnhumby Shop reports to use for specific business decisions. It is a practical workshop which encourages discussion and allows opportunities to interrogate and analyse real customer data derived from the Shop.
By the end of this workshop you will be able to:
This workshop has been designed for personnel at all levels who will use dunnhumby Shop and customer insight as part of their role.
This is a half day workshop (9:30 – 13:30). Please see below for 2010 dates:
Open workshops will be held in our conference and training facilities at Turnford Place. Each workshop is limited to 12 delegates.
This workshop is provided as part of your dunnhumby Shop contract, therefore there is no additional cost.
Please note that once you have booked on to the workshop, our standard cancellation charge of £400 is applicable, should you cancel within 14 days prior to the workshop.
For bookings please email customer education
You will need to complete a registration form in full and return this to Customer Education to secure your place.
This one day workshop introduces a further selection of dunnhumby Shop reports which provide a deeper understanding of key customer trends and behaviours of over 16 million active clubcard users. This workshop follows on from Using dunnhumby Shop to Aid Business Decisions (Part I).
At the end of this workshop you will be able to:
This workshop has been designed for personnel at all levels who will use dunnhumby Shop and customer insight as part of their role.
This workshop is only available for suppliers who have Advanced Shop contracts.
You will be expected to have attended the Using Shop to Aid Business Decisions (Part I) workshop and have a working knowledge of the reports covered. You will need to complete the E-learning modules in order to gain understanding on the basics of running and interpreting reports.
This is a one day workshop (9:30 – 16:00). Please see below for 2010 dates:
Open workshop will be held in our conference and training facilities at Turnford Place. Each workshop is limited to 12 delegates.
This workshop is provided as part of your dunnhumby Shop contract, therefore there is no additional cost.
Please note that once you have booked on to the workshop, our standard cancellation charge of £400 is applicable should you cancel within 14 days prior to the workshop.
For booking please email customer education
You will need to complete a registration form in full and return this to Customer Education secure your place.