Commitment to delivering best possible experience for Irish brands and retailers
DUBLIN, IRELAND - January 23, 2019 – dunnhumby, the global leader in Customer Data Science is delighted to announce people moves and appointments to its Ireland team with immediate effect. The recent changes come as the company continues to expand its influence and service offerings to retailers and brands in the Irish market.
John Miller will lead the company’s Irish operation, helping clients reach their full potential through the use of market-leading Customer data science. Miller started his career as a buyer with Musgrave Retail Partners GB before moving to The Compass Group UK&I. His broad commercial experience in dunnhumby to date includes establishing dunnhumby’s Joint Venture with Mitsui, one of the world’s largest general trading companies based in Tokyo. He has a firm understanding of the challenges experienced in fast-paced commercial & retail environments, whilst always ensuring the customer remains at the core.
Commenting on his appointment, Head of dunnhumby Ireland, John Miller, said: “After 10 years away I’m proud to see the developments in the Irish Market, and excited to further develop the customer offer for our partner retailers and brands’’.
Rosanne Aylward has been promoted to Head of Commercial Insight, moving across from her previous role as Client Manager. In her new position, Rosanne will build upon her expert knowledge gained from working with Irish suppliers, to help them understand the importance of their loyal customers and developing customer-first strategies to help them win in Tesco and beyond.
Rosanne is ‘’eager to continue to help drive growth across dunnhumby Ireland’s client base and deliver the best possible experience for the company’s retail and brand clients’’.
About dunnhumby Ltd. - The world's first Customer Data Science platform
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail — one of the world’s most competitive markets, with a deluge of multidimensional data — dunnhumby today enables businesses all over the world, across industries, to be Customer First.
The dunnhumby Customer Science Platform is our unique mix of technology, software and consulting enabling businesses to increase revenue and profits by delivering exceptional experiences for their Customers – in-store, offline and online. dunnhumby employs over 2,000 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, and L’Oreal.
About dunnhumby Ireland
dunnhumby Ireland started with the power of two working remotely on the Irish business. In 2005, the first Irish office opened on Leeson St Bridge. The current office is located in Harbour Square, right on Dun Laoghaire Harbour.
The office's vision is to put the customer at the heart of Tesco and to help win lifetime loyalty. dunnhumby Ireland has consistently helped Tesco, ensuring that the customer is represented in key decisions that they make in their business. In 2007, it initiated its Manufacturer Practice business and now works with all major local and international suppliers helping them understand their customers and win with Tesco and beyond. The business has grown to more than 30 people, which is a testament to having made great progress against its aims.
dunnhumby Ireland works with suppliers across insights and media to address specific business issues including delivering actionable customer insight to help win in Tesco; helping suppliers understand the importance of their loyal customers and developing customer-first strategies; delivering personalised targeted coupons with relevant offers based on shopping habits; and bringing more experience to the shopping trip through relevant integrated media plans.
Shopper Thoughts – the market research function within dunnhumby – has the ability to link survey responses to transactional data, adding a further layer of understanding into the ‘why behind the buy’. https://www.dunnhumby.com/ireland