Prophets of Aisle Six, Episode 2: Heinen’s Fine Foods
The Prophets of Aisle Six is the first online reality series focusing on innovation in the food retail industry. In this episode, Jose Gomes, dunnhumby’s North America Managing Director, travels to the downtown Cleveland store of Heinen’s Fine Foods. Jose meets with Tom and Jeff Heinen, co-owners and brothers, and learns how they are evolving their grandfather’s mission of delivering excellent customer service. With 23 stores in Northeast Ohio and the greater Chicago area, and a 90-year legacy, Heinen’s is proving that being a small retailer can be an advantage when it comes to data.
In this series, dunnhumby tours the globe and speaks with some of the world’s greatest brands, exploring their biggest challenges and how they are using customer data science to meet those challenges. Follow our Vimeo page to see where we go next.
To learn how to use Customer Data Science to put Customers at the center of your store, download a complimentary copy of our report: 16 things store teams can do now to put Customers first.