Simon is the longest-serving person at dunnhumby, having joined the company in 1991 to look after its client-facing operations. Having graduated with a degree in Human Geography, Simon spent seven years with the market analysis company CACI, working on the analysis of patterns of retailing. It was his interest in using customer insight and transforming it into business strategies that initially attracted him to dunnhumby. Managing the Tesco relationship for the seven years up to 2001 as client services director gave Simon a broad range of responsibilities as this key client represented the bulk of the company’s activities during much of this time. Having also handled various short-term projects outside the UK, Simon took up the challenge of leading dunnhumby’s expansion to the United States. In his six years at the helm of dunnhumby in the US, Simon saw the company grow from a team of just four to the several hundred we have today, reflecting the success of its work personalising customer experiences. The quality and importance of Simon’s leadership was honoured in 2009 by Ernst & Young, who named him Entrepreneur of the Year. Simon returned to London in 2009 to take responsibility of our UK and Ireland business. Still galvanised by the challenge of gaining ever-more actionable insight from our clients’ data, Simon became dunnhumby’s new chief executive officer in March 2011.
Joanne Wilson joined dunnhumby, where she held roles in Chief Financial Officer in Brook Green.
Mark is one of dunnhumby’s longest-serving employees, having joined in 1996 as an analyst on the Tesco UK partnership. He has had many roles within dunnhumby, including five years in the US where he helped build our business. This experience also enabled him to play a pivotal role in our international expansion. During his time at dunnhumby, he has worked in both Commercial and Solutions roles, providing him an excellent understanding of our business. Mark has always been a strong advocate of the customer and believes that understanding and meeting their needs is pivotal to the success of a retailer. He is looking forward to using the huge increase in information being generated from social media and digital channels to help understand customers better than ever. As Managing Director of dunnhumby Media Services, Mark is responsible for ever evolving our programmatic advertising capability and is driven by his passion to deliver a world-class online media service for brands.
Marc Fischli is an expert in international business strategy who has dedicated his career to helping retailers and manufacturers adopt and implement customer-centric strategies. With a specialty in business development, Marc has led expansion projects in both emerging and mature markets within Europe, Asia, Africa, and North and South America, for some of the world’s most sophisticated and respected companies including Tesco, Shoprite, Metro inc., Casino, and Diageo.
Marc leads dunnhumby’s operations, business strategy, and joint venture retail partnerships in our International Markets. In this role, he is responsible for dunnhumby’s engagements in Europe, the Middle East, and Africa, as well as Canada and Latin America.
Prior to his current role, Marc started up our Canadian business, and then led our French business unit as General Manager. He originally joined dunnhumby in 2007 in our business development team, and has also managed our Best Practice Sharing initiative, based on a deep understanding of how to put the customer at the heart of a business.
Before joining dunnhumby, Marc cultivated a wealth of experience in engaging major companies in a ‘customer-first’ business model. He played an instrumental role in the expansion and launch of Tesco’s operating model in China, Japan, Turkey, and the US. He was General Manager for two of Diageo’s country business units (France and Poland), and has led strategy development and execution in Asia and Europe for the Diageo’s Global Strategy Team.
Terri joined the dunnhumby leadership team in 2012. She is responsible for helping dunnhumby meet its objectives via our brilliant people. Her role is all about ensuring that dunnhumby remains the great place to work it is today and involves developing and embedding strategies for inspiring, enabling, and retaining our brilliant people and attracting the very best talent in the marketplace. Much of Terri’s background has been in enabling companies to achieve their goals whilst transitioning through periods of change or growth. Terri came to us from Tesco where she was a part of the original team that started up its US business, Fresh & Easy Neighborhood Market. She moved to the UK in 2010 and most recently was the Regional HR Director for Tesco’s operations in Central Europe and Turkey. Prior to Tesco, she worked primarily in the Financial Services/Insurance sector for companies including Liberty Mutual and Safeco Insurance.