Media Centre

Keep up to date with company news, customer and partner announcements, industry insights, awards and more.

Ikea, Menards Tops In Customer-Loving

30 September 2013 — MediaPost

While retailers are inclined to toss the phrase “customer-centric” around almost as often as they say “30% off,” very few actually excel at focusing on consumers. But a new study from dunnhumby names Ikea the most customer-focused housewares company, with Menards coming in tops among home improvement stores.


Low Marks For Loyalty? Pier 1 And Other Housewares Retailers Miss a Magic Bullet

27 September 2013 — Forbes

Data analysis firm dunnhumby, recently shared the results of its Customer Centricity Index (CCI) exclusively with FORBES. The survey takes measure of customers’ perceptions of how well retailers meet their needs and wants.

TiVo and dunnhumbyUSA offer richer insights

27 September 2013 — RetailingToday

dunnhumbyUSA and TiVo Research and Analytics agreed to expand an existing relationship that combines TiVo’s set-top-box viewing data from 4.4 million households with dunnhumby’s grocery purchase information from 60 million households.

Closer Ties for TiVo and dunnhumbyUSA

27 September 2013 — MrWeb

DVR and TV viewing data pioneer TiVo Research and Analytics, Inc. (TRA) has extended its two-year relationship with dunnhumbyUSA, signing an exclusive partnership agreement further integrating the firms’ grocery purchasing and television audience data.

dunnhumby Ventures Launches to Accelerate Innovation in Retail Tech Start-Ups

24 September 2013

Dave Balter to Lead Seed-Stage Investment Fund; Seeking Remarkable, Data-Driven Startups Who Will Change the Future of Retail

Tesco Ventures Into Consumer Data With New Specialist Investment Fund

24 September 2013 — The Guardian

dunnhumby, a customer science company wholly owned by the retail giant, launched its own dunnhumby Ventures firm on Tuesday.

Best Medium Workplaces

20 September 2013 — Great Places to Work

dunnhumbyUSA was named #25 on the list of Great Places to Work

Not easily sold

19 September 2013 — Research

According to new research from dunnhumby, a consumer’s sensitivity to price greatly influences their response to advertising tactics and the channel of delivery. Justin Petty, vice-president of media solutions, explains what this might mean for marketers and decision makers.

Does In-Store Technology Really Deliver a Better Customer Experience?

18 September 2013 — RETAILWIRE

We've all heard the claims: The rapid advance of in-store technology will enable retailers to offer customized offers to shoppers; deliver better service via endless aisles and mobile checkouts; and give shoppers the freedom to use their own devices to enhance their brick and mortar shopping experiences.

Price-Sensitive Shoppers Can Be Profitable for Brands

4 September 2013 — Advertising Age

Price-sensitive shoppers have long been pariahs of marketing, seen as cash-strapped deal seekers who are unprofitable because they switch brands relentlessly.