30 September 2019
Since 1989 dunnhumby has been analysing Customer behaviour to help retailers prepare for the future. We've witnessed some enormous changes in the retail industry over the past 30 years, from what people eat, to how they shop. So, what's on the horizon for the future of customer experience?
Kyle Fugere, Global Head of Ventures & Labs at dunnhumby, shares his views on how tech will change retail in the next 30 years.