Webinar On-Demand | AI, Trust, and the Modern Retail Customer: Trends and Strategies for Success

Wednesday, 24th September 2025 | 1:00 PM ET

Grocery retail across North and Latin America is undergoing a transformative shift, driven by the rapid adoption of artificial intelligence by both retailers and consumers. AI promises significant economic and operational benefits, but it also introduces new complexities that retail leaders must navigate. 

In this webinar, dunnhumby retail experts will explore three critical challenges facing grocery retailers today: 

1. Delivering meaningful personalization and operational efficiency at scale 
2. Safeguarding customer trust — the cornerstone of long-term loyalty 
3. Adapting to ongoing economic uncertainty fueled by inflation and tariffs 

Join us for AI, Trust, and the Modern Retail Customer to gain insights into the latest AI innovations and learn best practices for integrating AI responsibly while maintaining consumer confidence. The session will also examine how shoppers across the Americas are responding to economic pressures and shifting retail landscapes. 

Drawing on findings from dunnhumby’s Consumer Trends Tracker — a tri-annual study conducted in the six largest economies of the Americas (U.S., Brazil, Mexico, Canada, Colombia, and Chile) — this webinar will provide a data-driven look at: 

• Consumer Responses to AI: How trust and expectations around AI have evolved over the past two years 

• Drivers of Change: Key factors influencing purchasing decisions amid economic challenges 

• Behavioral Shifts: Emerging consumer behaviors and regional differences across markets 

• Retailer Impact: Which retailers are gaining ground—and how others can adapt to meet changing consumer needs 

Whether you're a retail executive, strategist, or marketer, this session will equip you with actionable insights to thrive in the age of AI-powered retail.