All, COVID-19

Content type
Food inflation: why perception may be worse than reality
Nine new insights on global shopping behaviours
The year ahead: Retail trend predictions for 2022
A look back at my 2021 retail predictions
The 12 Plays of Christmas for 2021
Ensuring product availability on the right items, the Customer First way
The long road to normal: shopper attitudes, 18 months on
5 Steps to becoming a Customer-First business
Who Will Hold Onto Their New COVID Customers?
Covid-19 one year on: How the pandemic changed grocery retail
Customer First retailer responses for the year ahead in 2021
The Road Ahead for Retail Pharmacy
The year ahead: Retail trend predictions for 2021