Webinar On-demand | The Online Tipping Point in Grocery

Find out how COVID-19 has accelerated the shift to grocery ecommerce, and explore the successful strategies to follow.

2020 has seen an acceleration of grocery e-commerce with globally 29% of shoppers saying they are using pick up or delivery weekly for their grocery of eat at home consumption.

Whilst there was an initial surge in demand at the height of the Covid-19 crisis that was hard to meet, there has been a significant increase in capacity across retailers in recent months. Consumers have also started to adopt the channel more with 59% saying they will continue to stick with online pick up and delivery, alongside going to store.

In this session we explore successful strategies for meeting these new consumer needs. This will look at ways to capture this new growth channel, and grow customer adoption as well as ensuring a seamless omni-channel experience and a scalable, more profitable operation.

The session is followed by a Q&A with the presenters.

The live webinar took place on 4 November 2020, 16:00 GMT.


  • David Clements, Global Head of Retail, dunnhumby
  • Tom Langley, Head of Media Propositions, dunnhumby
  • Jemma Haley, Global Media Consulting Manager, dunnhumby


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