Julie is chair of dunnhumby’s board of directors. An Independent Director at Grosvenor Liverpool Ltd and a senior advisor at Agent3, a leading digital marketing and technology agency within the AIM listed Next15 Communications group, Julie works with dunnhumby’s CEO, board and leadership team to help steer the company through its next stage of growth.
Julie was rated the 16th most influential CMO by Forbes in 2018 and one of the top 50 most inspiring women in tech in the UK, and is a member of the CNBC CMO global council. She is passionate about women in STEM and founded Tata Communications' 'Winning Mix' group, to improve policies and programmes to promote the development of women and minorities.
With more than 20 years’ experience at top international corporations such as IBM, Liberty Media and British Telecom, Julie has a wealth of expertise across corporate and market development, digital transformation, global brand building, value proposition development, sales & marketing strategy and innovation.
"The rise of the data-driven economy has created a whole new level of growth opportunities for companies who are willing to embrace the challenges and invest in new approaches. As the retail landscape continues to be disrupted, the competitive advantage that Customer Data Science enables will be a game changer".
Bachelor of Engineering, Telecommunications Engineering, Plymouth University
Having joined as Chief Executive Officer in May 2017, Guillaume’s role is to help steer dunnhumby during its next phase of growth and global expansion.View Bio
Having joined as Chief Executive Officer in May 2017, Guillaume’s role is to help steer dunnhumby during its next phase of growth and global expansion.
Before stepping into the CEO role, Guillaume was Vice President of Advertising Solutions at Google, leading product strategy, commercialisation and development for products such as Adwords, GDN, YouTube, and Google+ amongst others. Prior to joining Google in 2006, Guillaume worked at Orange Group and began his career as a Senior Project Manager with Booz Allen Hamilton. He brings significant international transformation experience and a deep understanding of data-led advertising solutions and of analytics and customer insights.
With nearly 20 years’ experience gained in technology solutions, consultancy, and sales & marketing, Guillaume’s successful career in various high-level management roles has shaped him as an integral entrepreneur and business leader, focused on innovation, strategy and large-scale transformations. Despite leading large teams and global initiatives, Guillaume’s passion for delighting customers has persisted; making him the true embodiment of dunnhumby’s values and commitment to our clients. Those around him admire his accessibility and hands-on approach, demonstrated through daily interactions with employees, partners and clients alike, in a continuous effort to support, inspire and guide upstream innovation and strategic thinking.
"Generally, I’m always interested in things that are in constant transformation, and Retail is one of the many industries that is very much affected by all the new developments around data. Working in an industry and an environment that is in constant change where there are a lot of problems to solve, is what really gets me excited."
MBA, General Management Education, INSEAD
As Chief Technology & Product Officer (CTPO) David owns the design and delivery of all dunnhumby's software products as well as the tools, networks and systems used by dunnhumby employees. He is responsible for driving our science and innovation. David has most recently been Group CIO of MetaPack, the global leader in eCommerce delivery management software. David was responsible for all things tech at this SAAS business, focusing on how to improve the delivery proposition of global retailers and brands.
David previously led the technology functions at The Trainline, Betfair and was the co-founder of financial exchange business LMAX, always with a vision to enable and empower business transformation through technology, products and people.
University of Brighton
As Chief Financial Officer, Joanne is responsible for dunnhumby’s global finance function across the group. Prior to joining dunnhumby in 2016, Joanne spent 10 years at Tesco PLC and 9 years at KMPG in various roles where she developed a wealth of financial and commercial expertise, in disciplines such as business development and change management focused on value delivery, through to corporate finance, mergers & acquisitions, and commercial leadership. One of Joanne’s key priorities is to drive an inclusive culture in dunnhumby, harnessing great talent across our global business and championing diversity.
With 20 years’ experience in both retail and consultancy, Joanne’s financial leadership skills are firmly focused on driving and managing dunnhumby’s future growth. Known for being a strategic thinker and for her passion to deliver our customer promises, Joanne is deeply involved in driving a number of key company initiatives helping to ensure dunnhumby’s values transpire in every business decision made.
"It is fascinating to witness the evolution of big data and what businesses can potentially achieve with it. The game changing element? The technological developments to support it and make the most out of it. In retail, as in finance and almost any industry, data constitutes the real essence for future growth."
BA, Economics & Politics, Trinity College, Dublin
As global managing director for media, Jérôme Cochet will have responsibility for dunnhumby’s media business unit, which combines dunnhumby’s Customer Data Science, media capabilities and partnerships to help retailers and brands plan, execute and measure the impact of their marketing activities. Jérôme’s experience and leadership will shape the strategy of our media business and accelerate our plans for global growth.
Jérôme joins dunnhumby from Zalando, Europe’s foremost online fashion platform, where he held several roles including SVP Advertising of Zalando SE and Managing Director of Zalando's 360° digital marketing unit Zalando Media Solutions (ZMS). He previously worked for a number of years as an Engagement Manager at McKinsey.
Master of Science, ESCP Europe
Marc is an expert in international business strategy who has dedicated his career to helping retailers and brands drive sustainable growth through adopting and implementing customer-centric strategies. Having joined dunnhumby in 2007 in a role devoted to bringing the benefits of customer data-science to new countries around the world, Marc has since launched and led dunnhumby’s operations in Canada and France. As Global Managing Director, Customer Data Solutions sitting on dunnhumby’s Executive Board, Marc is responsible for dunnhumby’s global retail and CPG consulting business – leading commercial, operations, business strategy and client engagements across 47 offices in 27 countries throughout Asia-Pacific, EMEA, and the Americas.
With more than 20 years’ retail and CPG experience, Marc has led customer-focused expansion projects in both emerging and mature markets for some of the world’s most sophisticated and respected companies – including Tesco, Shoprite, China Resource Vanguard, Metro Canada, Groupe Casino and Diageo. He played an instrumental role in the expansion and launch of Tesco’s operating model in China, Japan, Turkey, and the US. He was General Manager for two of Diageo’s country business units (France and Poland), and has led strategy development and execution in Asia and Europe for Diageo’s Global Strategy Team.
"Two key trends I see which will shape how retailers win or lose in the future, are firstly the move to real time analysis (having data available instantly, with immediate insights through machine learning) and secondly the move from descriptive to predictive and prescriptive insights, giving a view of the potential outcome of actions."
MBA, London Business School
As Chief Solutions Officer, Gianluca leads the development of dunnhumby strategy, brand, products & services and go-to-market approach. Prior to dunnhumby, Gianluca was COO at Reward, the leading card linked offer network in the UK, and developer of RBS MyReward loyalty program. His chief responsibility was to scale the business in revenues, products, customers, capabilities and partners, achieving a 300% growth in four years.
Before Reward, Gianluca was VP International at PubMatic, the leading sell side platform, with overall responsibility of building and growing their international business, setting up the UK, Germany, France and Australia/APAC offices.
Before PubMatic, he was New Media VP for Truvo, a conglomerate of European Yellow Pages, where the innovation he led grew online revenues to 50% of group revenues in two years. Prior to joining Truvo, Gianluca was VP Operation Strategy for Europe at Yahoo!, where he contributed significantly to the optimisation and rationalisation of several products, services, divisions and properties throughout Europe and North America.
Gianluca has a degree in statistics and finance from the University of Milan, and started his career at Citicorp/Salomon Brothers in the fixed income quantitative research and quasi-arbitrage group. Gianluca is also a mentor at Techstars Barclays Accelerator, and has been included in Tech Tour's 2017 list of 'Boldest CEOs and thought leaders in European Technology'.
As Chief People Officer, Denise is responsible for helping dunnhumby meet its objectives through our brilliant people across the globe. By developing and embedding strategies for inspiring and attracting the very best talent in the marketplace, her focus is ensuring that dunnhumby remains the great place to work it is today.
Denise has most recently been HR Director at Experian EMEA where she led a large team delivering strategic and operational HR and Engagement priorities to more than 1,600 professionals.
Prior to joining Experian, Denise spent three years as HR VP for the UK at CGI, an IT Services company, supporting 5,500 employees. CGI acquired Logica, where Denise was HR VP for Global Business Consulting, leading HR for over 3,000 people across the globe to implement a consistent HR approach. Denise also worked for Coca Cola for five years, leading projects and teams to transform their HR operations.
Before Denise made the transition into the HR profession she was a Change and Organisational Development Consultant and started her career at IBM following her graduation from the University of Sheffield, UK.
BA (hons) Geography from University of Sheffield, UK
Sarah took up the position of Chief Legal Officer in 2010, having joined dunnhumby two years previously. Sarah has a broad remit in managing legal and compliance risk across the group, and ensuring that dunnhumby can deliver on its strategic objectives within the complexities that technology and data present internationally. Sarah sees the legal and compliance functions as business enablers and encourages her team to be integrated into the heart of the business. Sarah holds the position of Company Secretary for dunnhumby Limited and is Executive Sponsor of dunnhumby’s diversity and inclusion programme.
Prior to joining dunnhumby, Sarah spent nearly seven years at law firm Slaughter and May, specialising in IT, IP and commercial contracts. She enjoyed working with a broad range of multi-national blue chip clients across all sectors, but moved in-house to “get under the skin” of business and take a more pivotal role in creating business strategy and culture.
"Privacy and data protection issues are globally pervasive and the regulatory regime, especially in Europe, is getting tougher. We have to rise to this challenge as an industry, which means that compliance is in the spotlight as never before. Done well, I believe there is a huge commercial opportunity in this: when we truly put the customer at the heart of our decision making that means we treat their data with the respect it deserves, and use it to provide tangible value back to the consumer."
BSc, Geography, Durham University
PGDL & LPC, College of Law, London
As Global Head of Transformation & Delivery, Phil is responsible for dunnhumby’s operating model and its transformation, operational excellence and delivery of our strategic plans. After joining dunnhumby in 2003, Phil worked initially with retail clients at board level to help them create an enterprise-wide customer vision and transformation plan. He then took up the role of Operations and Strategic Planning Director and most recently as Chief People Officer. Prior to this, Phil spent five years at KPMG Consulting in strategy and business transformation.
With over 25 years’ experience, Phil is an expert in helping companies achieve their goals whilst transitioning through periods of change or growth. He draws on a blend of experience from commercial, consulting and operational roles. At dunnhumby, Phil has worked consistently to develop a strong team culture for success, focusing on organisation design, leadership & talent, change management, corporate-function alignment with business goals and a high performance culture.
"Instil an ownership mentality in every colleague, be as loyal to them as you hope your customers will be to you, continually fine-tune the culture so it aligns with your strategy and goals."
BA (Hons) – Oxford University
MBA with Psychology - University of Bradford Business School
James joined dunnhumby in 1999 and has led different parts of the business in the UK and internationally, working with retailers and suppliers, as well as heading up the development of our global solutions. He spent five years as COO of dunnhumby Italy and dunnhumby France before taking on the roles of Managing Director for dunnhumby in Europe and then Head of EMEA. His extensive experience during his career at dunnhumby combined with expert knowledge of the retail industry, creates value for clients by helping them put the customer at the centre of their decision making.
James has more than 20 years’ experience in the industry, working with clients such as Tesco, Amazon and House of Fraser. As one of the founder members of dunnhumby’s supplier business in the UK, James helped it grow from four clients in 2001 to 50 clients in 2005. He then moved to France to lead the creation of dunnhumby’s joint venture with Groupe Casino in 2006.
"I believe passionately in an unrelenting focus on the customer and our clients, and that success is best gained through a deep understanding of both. It is only when we achieve this level of understanding, from the insights we see in customer data, that we know what our clients need to do differently for customers and how they can get it done."
University of Southampton
Jose joined dunnhumby in 2008 and currently heads up dunnhumby’s business in North America, with responsibility for leading our growth and expansion journey in this region. Prior to this, Jose held a number of senior roles including Solutions Director in Brazil, working with our retail partners GPA, Raia Drogasil and Marisa and then as Solutions Director for all dunnhumby LATAM partners. Subsequently Jose lead the start-up of Digital Media Services in LATAM by building and taking to market products developed in partnership with the likes of Sociomantic, Facebook and Google. Finally as Managing Director of LATAM & Africa, Jose oversaw an explosion of growth and expansion of dunnhumby's presence to Mexico and Argentina. Before joining dunnhumby Jose worked 5 years in Investment Banking with BPI.
With over 10 years in the industry, Jose brings a wealth of retail, consultancy and brand experience, and a fantastic understanding of the complex retail market. He has been responsible for personalising the experience for thousands of shoppers of major Latin American and African Retailers and FMCGs such as Raia Drogasil, Grupo Exito, Grupo Pão de Açucar, Shoprite, Dia and AB Inbev.
"Customer Data Science has the power to transform data into action. In a time when customers are increasingly more demanding and hyper-connected, it is crucial to know the customer and make assertive strategic decisions in order to deliver promises at the point of sale (be it physical or online). To succeed, retailers and manufacturers have no choice but to rely on the extensive use of data and business intelligence technology."
Business Management, Alliance Manchester Business School
Since joining dunnhumby in 2008, James has worked across the business in both local and global roles. He moved to Asia in 2011 to lead dunnhumby Korea, and two years later he became Managing Director for dunnhumby Thailand & Malaysia. James now heads up the APAC region, delivering customer-centric strategies across key partners and suppliers to drive business growth. Prior to joining dunnhumby, James held a number of senior marketing roles at Tesco, working across 5 of the 6 core functions within Corporate Marketing, focusing on customer behaviour and the impacts of price, promotions and place.
James has 15 years’ experience in the industry, and has worked closely with some of the biggest retailers and brands worldwide. In 2008, James led the dunnhumby UK Procter & Gamble account; delivering a number of value-driving initiatives including the launch of a bespoke tracking solution of ‘discount brands’ and the design of annual media plans for over 20 of their largest brands. During his time in Korea, he was instrumental in helping Tesco and manufacturers launch industry-first personalised mobile offers as part of the overall customer strategy, resulting in record sales growth. In Thailand, James led the launch of Connect Media; the country's first customer-focused in-store media solution, transforming the retail media landscape in Thailand and delivering significant brand, category and total retailer growth.
"Data plays a central role in understanding consumer behaviour and motivations. Today, technologies that allow a more sophisticated approach to targeting and measuring integrated marketing campaigns are in huge demand. As a result, the use of customer data to drive insights, matched by a desire to bring all media elements together to deliver consistent, device-agnostic messaging is what makes Customer Data Science work. It’s all about creating holistic conversations with customers."
Business & Marketing, Sheffield Hallam University
CIM Advanced Diploma, Business & Marketing, Sheffield Hallam University
After joining dunnhumby in 2005, Simon held various management roles in the UK business working with Tesco and suppliers, using data and science to help them improve the shopping experience. He relocated to China in 2008 to lead business development and latterly took up the role of Managing Director for the region. Now heading up LatAm, Simon is building on his impressive track record of adding value to the core business of our retail partners.
Simon has over 20 years’ experience turning complex consumer data into commercially relevant insight for retailers and brands. Holding consultancy roles with software company Quadstone and strategy consultants Peppers and Rogers Group, he has worked with blue chip companies across Retail, Financial Services, Telco and Government sectors, developing mathematical models to optimise marketing and develop customer segmentations.
"For organisations to truly succeed in this challenging retail environment, they need to develop more personal and more profitable relationships with their customers. This can only happen through a deeper understanding of customers’ needs and customer value which comes from the insights we see in customer data."
PhD in Computational Physics from the University of Edinburgh
Joey joined dunnhumby in September 2017 and leads our joint venture between dunnhumby and China Resources Vanguard. Joey has a wealth of experience in managing insights and data businesses in Greater China. Prior to joining dunnhumby, he worked at Kantar Retail as managing director and Nielsen as vice president, where he led key business units such as Business Intelligence & Insight, Consumer & Shopper research, and Category Management.
With more than 20 years’ professional experience in the industry, Joey has worked with more than 100 top brands locally and internationally, bringing a strategic mindset, hands-on style, very strong client management skills, and a track record in senior leadership roles with strong P&L management ability. Within three years, he’d doubled revenue of Nielsen’s Solution team and achieved the highest client satisfaction score within Nielsen. He has strong experience in growing businesses, through his well-established extended network and relationship with senior management of China retail, FMCG, eCommerce companies, and top industry associations in China.
BA Degree, Hong Kong Baptist University
Surojit joined dunnhumby at the beginning of 2017 as Group Commercial and Client Finance Director. He now oversees our UK and Ireland business delivering customer-centric strategies across key partners and suppliers to drive business growth.
Surojit has excellent business acumen, rich retail experience and deep understanding of the practical usage of big data analytics. Prior to dunnhumby he was with Tesco for 12 years and held a number of senior financial roles including Head of Finance - Packaged Products and Head of Finance - Clothing F&F and played pivotal part in many of Tesco’s strategic roadmap including the Cat Reset 1 and Tesco-Bookers merger.
MBA, M.Com, Six Sigma Black Belt
A true retail expert with over 25 years experience, Dave has worked with leading retailers and brands across the world, including Tesco, China Resources Vanguard (CRV) & the Casino Group, to build their customer analytics capabilities and create transformative customer strategies.
With more than 20 years of analytical and data expertise, of which 19 have been in retail and 14 at dunnhumby, Jason has a wealth of experience working with both retail and FMCG clients across multiple disciplines. Jason also serves on the board of our Canadian Joint Venture with Metro Canada.
With over 25 years' experience working with retailers and FMCG clients, Dion is passionate about driving innovation and sharing best practice to transform the customer experience throughout the online and offline shopping journey.
With 20 years' global experience in bringing the voice of the consumer to the marketing world, Brendan is relentless about seeking creative opportunities to improve the efficiency and effectiveness of the shopping experience for customers, brands, and retailers.
With 15 years' experience in delivering Pricing and Promotion solutions to retailers across the globe, Ted is passionate about delivering results and helping retailers build a sustainable customer first capability.
Sean has a passion for Price & Promotion, spending the majority of his 20 year career delivering, selling, and shaping our word class P&P capability. He has met and worked with over 200 retailers in 25 countries bringing a global perspective to our Price & Promotion practice.
With 15 years of sales and marketing experience at Cadbury, Bacardi and Mars, and 10 years working with world-leading retailers and brands at dunnhumby, Sandrine has a track record of building successful marketing and commercialisation strategies and collaborative frameworks for FMCGs.
Tom's deep knowledge of using data and science for customer activation, coupled with his expertise in developing media propositions which enable superior customer experiences, help retailers and brands grow sales and revenue in a sustainable way.
A transformational leader of global teams in data, science and technology with a proven track record of delivering step change to an organisation's business model, cost base and client outcomes. A leading customer data scientist by trade, with a wealth of international experience, Dr Rex Davis provides a perspective and industry understanding that few can match.