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Eighth annual Retailer Preference Index (RPI) for U.S. Grocery
Since its inception in 2017, dunnhumby’s Retailer Preference Index (RPI) has been a key resource for U.S. retailers and brands,…
Read moreCostco Ranks First in dunnhumby’s Canadian Grocery Retailer Preference Index
Record levels of food inflation have changed how Canadian consumers shop, challenging grocers on their value proposition to meet consumers' evolving needs.
Read moreFirst annual Retailer Preference Index (RPI) for Canada
Download the Canada RPI report to uncover key drivers of success in the Canadian grocery market, including price, promotions, and digital offerings.
Read moreSeventh annual Retailer Preference Index (RPI) for U.S. Grocery
dunnhumby’s Retailer Preference Index (RPI) has been helping U.S. retailers and brands since 2017, by gathering insights from over 10,000 U.S. shoppers annually.
Read moreRetailer Preference Index for Leadership in Personalization
In this report, we reveal which grocery retailers are best-in-class at personalization, what personalization means to Customers, and which dimensions of personalization should be prioritized.
Read moreSixth Annual U.S. Grocery Retailer Preference Index (RPI)
The dunnhumby RPI is the only approach to ranking grocers that combines customer perception with financial results. Find out who’s winning during these uncertain times.
Read moreU.S. Retailer Preference Index: Special Inflation Edition 2022
How the struggling U.S. grocery shopper is responding to economic uncertainty and which grocers are winning Introducing a Special…
Read moreMarket Basket climbs to top spot in dunnhumby’s latest retailer preference Index
The special edition of the Retailer Preference Index focused on consumers’ reaction to rising grocery prices.
Read moreWebinar On-Demand | Winning in eCommerce: Insights from the dunnhumby eCommerce Retailer Preference Index
The pandemic sparked a historic surge in online grocery sales, forcing retailers to quickly scale their capabilities or risk losing…
Read moreThe First Japan Retailer Preference Index: Grocery Edition
Since 2018, dunnhumby’s Retailer Preference Index (RPI) has been the mechanism to prepare retailers for the evolving needs of customers…
Read moreH-E-B Edges out Amazon as the Top U.S. eCommerce Grocery Retailer, dunnhumby Retailer Preference Index Finds
dunnhumby released the inaugural dunnhumby eCommerce Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the emerging $100 billion U.S. eCommerce grocery market.
Read moreeCommerce Retailer Preference Index (RPI)
Introducing the first-ever dunnhumby eCommerce Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the $100 billion U.S. eCommerce…
Read more2022 Hong Kong Retailer Preference Index (RPI)
The first Hong Kong Retailer Preference Index (RPI), is a comprehensive, nationwide study based on research of over 2,800 Hong…
Read moreDer 2021 Grocery Retailer Preference Index Deutschland
Der “Grocery Retail Preference Index” (RPI, Index zur Präferenz im Lebensmitteleinzelhandel) ist die einzige Studie ihrer Art, die eine direkte…
Read moreWebinar On Demand | Insights from the Fifth Annual Retailer Preference Index for U.S. Grocery
In a Covid world, who is winning the great Retailer Reinvention? Since 2018, dunnhumby’s Retailer Preference Index (RPI) has been…
Read moreAmazon, H-E-B, and Market Basket are the Top U.S. Grocery Retailers, dunnhumby Retailer Preference Index Finds
dunnhumby today released the fifth annual dunnhumby Retailer Preference Index (RPI), a comprehensive, nationwide study that examines the approximately $1 trillion U.S. grocery market.
Read moreTrader Joe’s Falls, Market Basket Climbs in Dunnhumby’s Latest Retailer Preference Index
ith inflation surging as 2021 came to a close, price emerged as the No. 1 driver of customer preference when it comes to where consumers get their groceries, market analyst Dunnhumby reported in its fifth annual Retailer Preference Index (RPI).
Read moreAmazon, H-E-B and Market Basket Top dunnhumby Retailer Preference Index
Amazon Fresh, Walmart Neighborhood and Brookshire’s rise in ranks.
Read moreThe 5th Annual Retailer Preference Index: U.S. Grocery Channel Edition
By Eric Karlson, Erich Kahner and Natalia Rojas Since 2018, dunnhumby’s Retailer Preference Index (RPI) has been the mechanism to…
Read moreBrazil Retailer Preference Index 2021
Price. Assortment. Experience. Convenience. There are many levers that go into shoppers’ decision about where they buy their food. But…
Read morePodcast | The 2021 Retailer Preference Index: Who’s winning and why
David Ciancio (00:12): Welcome everyone to this dunnhumby podcast series, all about the importance of putting your customers first, whatever…
Read more2021 Singapore Retailer Preference Index (RPI)
The first annual Singapore Retailer Preference Index (RPI), is a comprehensive, nationwide study based on research of over 3,000 Singapore…
Read moreGlobal Retailer Preference Index 2021: Learnings from EMEA
What drives shoppers to choose your store or website over another? It’s a fundamental question, arguably the most important that…
Read moreRetailer Preference Index: 2021 global learnings
What drives shoppers to choose your store or website over another? It’s a fundamental question, arguably the most important that…
Read moreRetailer Preference Index: 2021 Korea Convenience Channel Edition
As South Korea adapts to the changing needs of customers in this post Covid-19 landscape, dunnhumby Korea has officially released…
Read moredunnhumby reveals Thailand’s first Grocery Retailer Preference Index (RPI): Tesco emerged as the favourite retailer, followed by Big C and Makro
BANGKOK, Thailand — 27 January 2021 – The 2021 Thailand’s Grocery Retailer Preference Index (RPI), released by dunnhumby examines shoppers’ emotional connection with a retailer and customer behaviour in the Thai grocery retail industry.
Read moreThe 2021 Thailand Grocery Retailer Preference Index
As Thailand grapples with COVID-19 after months of calm, dunnhumby Thailand has officially released Thailand’s first grocery retailer preference index…
Read moreRetailer Preference Index 2021: U.S. Grocery Channel Edition
The fourth annual dunnhumby Retailer Preference Index for U.S. Grocery (RPI) sheds light on what makes a retail winner, and…
Read morePandemic Propels Amazon to Top of dunnhumby’s Retailer Preference Index
Propelled by a pandemic that radically altered how consumers shop for food, raising speed and safety to critical aspects of their trust in grocers, Amazon emerged for the first time at the top of dunnhumby’s fourth annual Retailer Preference Index.
Read moreDer 2020 Grocery Retailer Preference Index Deutschland
Der “Grocery Retail Preference Index” (RPI, Index zur Präferenz im Lebensmitteleinzelhandel) ist die erste Studie ihrer Art, die eine direkte…
Read moreWebinar on-demand | Ganar en el retail de alimentación: claves del Retailer Preference Index 2020 en España
En nuestro nuevo Índice de Preferencia del Retailer Español, nos fijamos en el sector de la distribución alimentaria que representa…
Read morePortugal Grocery Retailer Preference Index 2020: Second Edition
In our second edition of the Portugal Grocery Retailer Preference Index (RPI), we once again seek to draw a direct…
Read moreThe 2020 Thailand Self-Care and Beauty Retailer Preference Index
In this time of public health and economic emergency caused by the spread of Covid-19, we are releasing our first…
Read moreClaves del Retailer Preference Index (RPI) 2020 en España
El retail de alimentación está evolucionando rápidamente y enfrenta hoy desafíos sin precedentes en el mundo post-COVID. Si bien no…
Read moreThe 2020 Korea Grocery Retailer Preference Index
In our first annual Retailer Preference Index (RPI) for the Korean grocery channel, we look at how customers are choosing…
Read moreWebinar On-demand | What Makes a Winner in Grocery: Insights from the dunnhumby Retailer Preference Index
From large traditional grocers to disruptive start-ups, the food retail landscape is diverse and expanding. While there is no single…
Read moredunnhumby Retailer Preference Index 2020: Grocery Edition
In our third annual Retailer Preference Index (RPI) for the U.S. grocery channel, we look at the $700 billion grocery…
Read moreH-E-B Dethrones Trader Joe’s as Top U.S. Grocery Retailer in the 2020 dunnhumby Retailer Preference Index
Annual survey provides guidance to the retail industry by examining the levers for success, based on survey of 7,000 U.S. households combined with retailers’ financial performance
Read moredunnhumby Retailer Preference Index 2019: Convenience Channel Edition
The second annual dunnhumby Retailer Preference Index for the Convenience Channel explores the $654.3 billion US convenience market. The study…
Read moredunnhumby’s Australian Grocer Retailer Preference Index 2019: The battle for the modern grocery shopper
In dunnhumby’s first Retailer Preference Index study conducted for the Australian grocery market, we examined closely what drives Australian shoppers…
Read moredunnhumby Retailer Preference Index 2019: Grocery Edition
In dunnhumby’s second annual Retailer Preference Index (RPI) study, a comprehensive nationwide study, we re-examine the evolving US grocery landscape…
Read moreRPI Italia 2024 – Retail Preference Index: I retailer preferiti per i consumatori italiani
Scopri l’RPI Italia 2024: analisi delle preferenze dei consumatori nel settore grocery. Scarica il report per insight esclusivi sui retailer preferiti.
Read moredunnhumby RPI Ranks H-E-B as Top U.S. Grocer, Hardened Consumers Turn Away from Retailers Not Offering Savings
A new price-conscious consumer mindset solidified in 2024, as customers pay closer attention to grocery prices than ever
Read moreWhy data collaboration between retailers and CPGs leads to better assortment decisions
Learn how retailer-CPG collaboration improves assortment decisions, boosts efficiency, and ensures smarter, customer-centric product strategies.
Read moreBetter for you (Customer), You (Brand) and You (Retailer)
The Better For You Report offers valuable insights into the evolving health and wellness landscape, crucial for capturing the lucrative…
Read moreNon avere dubbi: l’assortimento è fondamentale per differenziare l’offerta di ogni retailer
Immagina di trovarti in un supermercato, ad esplorare il corridoio degli yogurt. Davanti a te c’è una selezione apparentemente infinita….
Read moreGrocery Mergers and Acquisitions: The impact on retailers, brands and customers
Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.
Read moreUnlocking the secrets of value: lessons from some of Europe’s best-perceived retailers
Discover how value perception drives grocery shopping habits in the current economic climate. Explore insights from recent research, including how factors like pricing stability, store experience, and private brands influence customer decisions. Learn from leading retailers like Lidl and Picard on enhancing value in your grocery offerings.
Read moredunnhumby and Placer.ai strike partnership enabling retailers to unlock unique door-to-purchase customer journey insights
By combining in-store and out-of-store customer journey insights, the partnership delivers retailers and CPGs with actionable strategies in today’s highly competitive environment.
Read moreWhat are Graph Neural Networks, and what do they mean for retailers?
In a year dominated by the topic of artificial intelligence (AI), it’s only natural that some AI-related terms would also…
Read moreAmazon Leads U.S. Grocery Retailers in Personalization Followed by H-E-B and Kroger, dunnhumby Finds
Targeted Savings is the top driver of personalization and drives 45% of personalization-related grocery retailer outcomes.
Read moredunnhumby RPI 2023 – I retailer preferiti per i consumatori italiani
Dopo molti mesi di inflazione ad alti tassi, come si evolve il comportamento dei consumatori nei confronti dei retailer di…
Read moreHow dunnhumby is helping retailers reduce the impact of inflation on their customers
Inflation is a topic that we’ve covered a number of times over the past couple of years. From our Customer…
Read moreAs categories evolve and customer needs continue to change, how do retailers keep up?
Supermarkets have changed. While the overall format has remained the same for decades, subtle shifts have also begun to alter…
Read moredunnhumby RPI 2022 – i retailer preferiti per i consumatori italiani
In un contesto economico caratterizzato da incertezza e tassi di inflazione elevati, come si evolvono le preferenze dei consumatori rispetto…
Read morePersonalisation and NPD – how technology is shaping the retailer/brand relationship
When we think about collaboration between retailers and CPGs, we typically do so in terms of partnership working arrangements and…
Read moreWebinar On-Demand | Maximising the Value of Customer Data through Retailer / CPG Collaboration in EMEA
Wednesday 22nd September | 2PM BST The pandemic has led to ongoing changes in shopping behaviours and for many grocery…
Read moredunnhumby study reveals leading Singapore grocery retailers, and shows lack of shopper loyalty
dunnhumby has released the first annual Singapore Retailer Preference Index (RPI), a comprehensive, nationwide study examining the Singapore grocery market.
Read moreIn-house or outsource? The million-dollar question for retailers
Mark Burton looks at how FMCG marketers need to adopt an incrementality mindset in their measurement
Read moreWebinar On-Demand | Indice di Preferenza dei Retailer Italiani 2020: Cosa determina il successo nella distribuzione Italiana?
In occasione dell’evento sarà presentato il primo indice annuale di preferenza dei retailer italiani (RPI) per il canale alimentare, a…
Read moreรายงานดัชนีวัดความพึงพอใจ ในกลุ่มห้างค้าปลีกไทย (Retail Preference Index หรือ RPI)
ในช่วงเวลาแห่งภาวะฉุกเฉินด้านสาธารณสุขและเศรษฐกิจจากการแพร่ระบาดของโควิด-19 ที่กำลังเกิดขึ้นนี้ เราได้เผยแพร่รายงานดัชนีความพึงพอใจต่อกลุ่มห้างค้าปลีกไทย (Retailer Preference Index หรือ RPI) ประจำปีสำหรับตลาดค้าปลีกของไทยออกมาเป็นฉบับแรก โดยได้เก็บรวบรวมข้อมูลจากการสำรวจความคิดเห็นของนักช้อปไทยกว่า 2,000 รายต่อ 7 กลุ่มห้างค้าปลีกชั้นนำในกลุ่มสินค้าเพื่อความงามและการดูแลตนเอง ซึ่งครอบคลุมสินค้าสำหรับการปฐมพยาบาลเบื้องต้น การบรรเทาอาการปวด วิตามิน การดูแลร่างกาย การดูแลเส้นผม การดูแลใบหน้า…
Read moreWebinar On-demand | Customer First: How Retailers Can Improve Value Perception to Drive Preference and Performance
Growing competition from traditional players and new market entrants. Machine learning and artificial intelligence. The Connected Consumer. Retail has never…
Read moreGrocery 2053: A Data-Driven Gaze into The Future
Find out which long-term trends matter the most to customers by tapping into our Retailer Preference Index database which has more than 70,000 consumer survey responses conducted from 2017 – 2022.
Read moreIl clima al centro delle preoccupazioni: effetti sui consumatori
Scopri come il cambiamento climatico sta diventando la principale preoccupazione per i consumatori italiani, influenzando le loro abitudini di acquisto e l’attenzione alla sostenibilità.
Read moreLearning from the leaders: lessons in best practice from Europe’s winning hypermarkets
Explore the latest New Zealand grocery trends of 2024, focusing on health, sustainability, value-seeking behaviors, and new consumer priorities shaping the market.
Read moreUno sguardo al futuro: le tendenze che guideranno la spesa dei consumatori
Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.
Read moreAnticipándonos al mañana: tendencias que definirán el futuro del consumo
Explore the transformative effects of grocery mergers and acquisitions on retailers, brands, and customers. Discover the key drivers behind M&A trends, the potential benefits and risks, and how companies can maintain a customer-first approach in a consolidating market.
Read moreGetting ready for 2025: what our latest Consumer Pulse tells us about the 12 months to come
They say that in the winds of change, we find our true direction. Will that be true for Europe’s retailers…
Read moreNo te engañes, la variedad importa en todos los formatos
Imagina lo siguiente: te encuentras en una tienda de alimentación buscando en la estantería de los yogures. Frente a ti…
Read moreIf Perception is Reality, Grocers Need to Better Connect Base Price and Promotions
Explore how grocery retailers can better connect base prices and promotions to enhance customer perception and loyalty. Learn strategies for integrating price and promotion, leveraging customer data, and creating a unified value proposition for an improved shopping experience.
Read moreWebinar On-Demand | New Markets, Same Success: Strategies to Prevent Brand Dilution During Expansion
Wednesday, July 17 | 11:00 am EDT Is your brand equity getting lost in translation as you expand into new…
Read moreDon’t be fooled: variety matters for every format
Picture this: you’re stood in the grocery store, browsing the yoghurt aisle. In front of you, a seemingly endless selection….
Read moreThe six drivers of private brand innovation
Retailers are winning with private label. Once considered by many shoppers as little more than a low-cost alternative, private label…
Read moreOnly One in Five U.S. Consumers Trust Artificial Intelligence (AI), dunnhumby Study Finds
Only 20% of American consumers ‘mostly’ or ‘completely’ trust Artificial Intelligence (AI) according to the fifth wave of the dunnhumby Consumer Trends Tracker (CTT) released today.
Read moreHow are economic factors affecting customer perceptions of good value?
Over the past year, our Shopper Thoughts panel has helped us understand how some of the biggest issues of the day are…
Read moreSpecial Report: Aldi, Lidl; Their different Trajectories in the U.S.
Aldi has grown more than any other major retailer in the past three years and is in the national headlines again…
Read moreThirty-six Percent of U.S. Families Skipped Meals for Financial Reasons, dunnhumby Study Finds
72% of U.S. families would have difficulty covering an unexpected expense of $400.
Read moreAmazon, H-E-B, Costco, Sam’s Club and Walmart are Best Positioned for the Future, dunnhumby finds
- Personal finances will remain the biggest stressor for U.S. consumers and Fiscal Conservatism will be the most important trend for the next 30 years
- Retailers need to ensure today they are winning the loyalty and engagement of Generation Y and Generation Z shoppers
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RPI launch: Eighth annual Retailer Preference Index (RPI) for U.S. Grocery. Access RPI Revolutionise your assortment approach with AI-powered data…
Read moreRealising purpose and profit in grocery retail
“Is maximising profit our only purpose? Or is there more to our business than money?” For many grocery retailers, it’s…
Read moreAmericans Believe Grocery Store Profits are 14 Times Higher than Reality and Inflation Is Twice as High as Actual, dunnhumby Finds
46% of consumers surveyed believe grocery stores increased their profits in the last year
Read moreL’importanza dell’assortimento durante i periodi di inflazione
L’assortimento è un tema di importanza cruciale per i clienti italiani. Per quanto possa sembrare un’affermazione generica, si tratta di…
Read moreDie Bedeutung des Produktsortiments in Zeiten der Inflation
Das Sortiment ist für die deutschen Lebensmittelkäufer von entscheidender Bedeutung. So sehr dies nach einer pauschalen Verallgemeinerung klingen mag, so…
Read moreCosts, the climate, and Customer First: our CPG trends for 2023
With the book now firmly closed on 2022, it’s time to look ahead to the next 12 months and what…
Read moreGrande distribution : Le premier facteur de croissance n’est pas celui que vous croyez
Il y a un peu plus d’un an, McKinsey & Company ont présenté 10 tendances clés qui, selon eux, détermineront l’avenir de…
Read morePlanning for ecommerce part 3: How personalisation can help protect and increase online baskets at checkout
If you have been following our series of articles looking at how grocery retailers can deliver a seamless omnichannel experience,…
Read morePlanning for ecommerce part 2: supporting a seamless experience through the digital shelf
If you read our last article on using personalisation to deliver a seamless omnichannel experience in grocery, you will have…
Read moreU.S. Online Grocery Shoppers Spend More but Struggle More Financially, According To dunnhumby’s New Consumer Data Tracker
Omnichannel shoppers spend 1.5x more on groceries than in-store only shoppers but spread their dollars to up to twice as many retailers.
Read moreWarum funktionieren Treuekarten in Deutschland nicht?
Treuekarten erfüllen zwei ganz bestimmte Funktionen. In erster Linie belohnen sie treue Kunden für ihre Treue mit Prämien, Rabatten und…
Read morePlanning for ecommerce part 1: Optimising stage one of the online shopper journey
The explosion in ecommerce and digital channels in recent times has raised expectations on retailers when it comes to their…
Read moreFour fast facts from our latest Hong Kong RPI study
The key issues that drive Hong Kong’s shoppers to choose one grocery store over another have been revealed on May…
Read moreThe ‘Blah Blah Blah’ Shopper
The ‘Blah Blah Blah’ Shopper The role of technology in grocery retail is increasingly pervasive: self-checkout tills, ’just walk out‘…
Read moreUnd die Gewinner sind … Headline-Ergebnisse unseres zweiten deutschen RPI
Seit Beginn der dunnhumby Retailer Preference Index (RPI)-Reihe im Jahr 2018 hat jede nachfolgende Studie dazu beigetragen, ein besseres Licht…
Read morePodcast | Insights from the Consumer Pulse Survey, February 2022
Dave Clements (00:00): Hello everyone, and welcome to our next episode of the dunnhumby Customer First Podcast. Today’s episode, we’re…
Read moreHow does customer behaviour help companies to innovate?
by Jorge Romero, Category & Store Solutions Consulting Director, dunnhumby Grocery retail is a business of choices. In a physical…
Read moreIPCon 2021 Índice de Preferência do Consumidor
Preço. Sortimento. Experiência em loja. Conveniência. Existem muitos pilares que motivam as decisões dos consumidores quando eles fazem suas compras…
Read morePodcast | What it means to be Customer First
Dave Clements (00:09): Okay. So welcome everyone to this dunnhumby podcast series, which is all about the importance of putting…
Read moreU.S. Grocery Consumers’ Confidence is Rebounding Along with a Strong Desire for Value, dunnhumby Consumer Covid-19 Study Finds
CHICAGO, 7 April 2021 --dunnhumby, the global leader in customer data science, today released findings from a year-long worldwide study of the impact of COVID-19 on customer attitudes and behavior across 22 countries.
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